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Oncoming Generation Call Center Technique

MA Lili   

  1. College of Computer & Information Engineering, Inner Mongolia Agricultural University, Huhehaote 010018, China
  • Received:2006-05-25 Revised:1900-01-01 Online:2006-08-26 Published:2006-11-26
  • Contact: MA Lili

Abstract: The developments of call center technique are introduced, on the bases of VOIP technique and Parlay technique the oncoming generati on call center technique is explained and the tech support and direction needed for the development of the oncoming generation call center is investigated.

Key words: call center, VOIP technique, SoftSwitch, Parlay technique

CLC Number: 

  • TP393