吉林大学学报(工学版) ›› 2010, Vol. 40 ›› Issue (02): 586-0591.

• paper • Previous Articles     Next Articles

Study on realtime quantitative evaluation of service operating quality

ZHANG Cheng, LIAO Jian-xin, WANG Chun, NI Ping   

  1. 1.State Key Laboratory of Networking and Switching Technology,Beijing University of Posts and Telecommunications,Beijing 100876,China；2.EB Information Technology Co.,Ltd.,Beijing 100083,China
  • Received:2008-06-23 Online:2010-03-01 Published:2010-03-01

PDF (PC)

686

Abstract:

To effectively monitor the quality of new services, a concept of service operating quality is proposed. The principle and method to collect the indicators of service operating quality are analyzed. An indicator hierarchy of service operating quality is given, which is based on Key Performance Indicator (KPI)/Key Quality Indicator (KQI) concepts of TeleManagement Forum (TMF). A general serviceindependent realtime quantitative evaluation model is developed, which has good extensibility. The key algorithm for the model based on multifactor weight policy is also given, which has polynomial time complexity. Theoretical analysis and case study show that the proposed model and algorithm can monitor the service network more effectively and efficiently.

Key words: communication, service QoS, service operating quality, evaluation model, valueadded service, KPI, KQI

CLC Number: 

  • TN915.07
[1] CHEN Yong-heng,LIU Fang-hong,CAO Ning-bo. Analysis of conflict factors between pedestrians and channelized right turn vehicles at signalized intersections [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(6): 1669-1676.
[2] CHANG Shan,SONG Rui,HE Shi-wei,LI Hao-dong,YIN Wei-chuan. Recycling model of faulty bike sharing [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(6): 1677-1684.
[3] QU Da-yi,YANG Jing-ru,BING Qi-chun,WANG Wu-lin,ZHOU Jing-chun. Arterial traffic offset optimization based on queue characteristics at adjacent intersections [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(6): 1685-1693.
[4] ZHOU Yan-guo,ZHANG Hai-lin,CHEN Rui-rui,ZHOU Tao. Two-level game approach based resource allocation scheme in cooperative networks [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(6): 1879-1886.
[5] LIU Xiang-yu, YANG Qing-fang, KUI Hai-lin. Traffic guidance cell division based on random walk algorithm [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(5): 1380-1386.
[6] LIU Zhao-hui, WANG Chao, LYU Wen-hong, GUAN Xin. Identification of data characteristics of vehicle running status parameters by nonlinear dynamic analysis [J]. Journal of Jilin University(Engineering and Technology Edition), 2018, 48(5): 1405-1410.
[7] LUAN Xin, DENG Wei, CHENG Lin, CHEN Xin-yuan. Mixed Logit model for understanding travel mode choice behavior of megalopolitan residents [J]. 吉林大学学报(工学版), 2018, 48(4): 1029-1036.
[8] SUN Xiao-ying, HU Ze-zheng, YANG Jin-peng. Assessment method of electromagnetic pulse sensitivity of vehicle engine system based on hierarchical Bayesian networks [J]. 吉林大学学报(工学版), 2018, 48(4): 1254-1264.
[9] DONG Ying, CUI Meng-yao, WU Hao, WANG Yu-hou. Clustering wireless rechargeable sensor networks charging schedule based on energy prediction [J]. 吉林大学学报(工学版), 2018, 48(4): 1265-1273.
[10] MOU Zong-lei, SONG Ping, ZHAI Ya-yu, CHEN Xiao-xiao. High accuracy measurement method for synchronous triggering pulse transmission delay in distributed test system [J]. 吉林大学学报(工学版), 2018, 48(4): 1274-1281.
[11] DING Ning, CHANG Yu-chun, ZHAO Jian-bo, WANG Chao, YANG Xiao-tian. High-speed CMOS image sensor data acquisition system based on USB 3.0 [J]. 吉林大学学报(工学版), 2018, 48(4): 1298-1304.
[12] CHEN Yong-heng, LIU Xin-shan, XIONG Shuai, WANG Kun-wei, SHEN Yao, YANG Shao-hui. Variable speed limit control under snow and ice conditions for urban expressway in junction bottleneck area [J]. 吉林大学学报(工学版), 2018, 48(3): 677-687.
[13] WANG Zhan-zhong, LU Yue, LIU Xiao-feng, ZHAO Li-ying. Improved harmony search algorithm on truck scheduling for cross docking system [J]. 吉林大学学报(工学版), 2018, 48(3): 688-693.
[14] LI Zhi-hui, HU Yong-li, ZHAO Yong-hua, MA Jia-lei, LI Hai-tao, ZHONG Tao, YANG Shao-hui. Locating moving pedestrian from running vehicle [J]. 吉林大学学报(工学版), 2018, 48(3): 694-703.
[15] CHEN Rui-rui, ZHANG Hai-lin. Performance analysis of 3D millimeter wave communications [J]. 吉林大学学报(工学版), 2018, 48(2): 605-609.
Viewed
Full text
146
HTML PDF
Just accepted Online first Issue Just accepted Online first Issue
0 0 0 0 0 146

  From Others local
  Times 5 141
  Rate 3% 97%

Abstract
401
Just accepted Online first Issue
0 0 401
  From Others
  Times 401
  Rate 100%

Cited
Web of Science  Crossref   ScienceDirect  Search for Citations in Google Scholar >>
 
This page requires you have already subscribed to WoS.
  Shared   
  Discussed   
No Suggested Reading articles found!
Copyright © Journal of Jilin University(Engineering and Technology Edition), All Rights Reserved.
Tel: +86-431-85095297　Fax: +86-431-85094074　E-mail: xbgxb@jlu.edu.cn
Powered by Beijing Magtech Co. Ltd