吉林大学学报(工学版) ›› 2015, Vol. 45 ›› Issue (4): 1213-1218.doi: 10.13229/j.cnki.jdxbgxb201504028

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Integration method for customer requirement analysis in product planning

LYU Feng1, 2, YANG Yin-sheng1, TANG Jin1   

  1. 1.Key Laboratory of Bionic Engineering, Ministry of Education, Jilin University, Changchun 130022, China;
    2.School of Mechatronics Engineering, Henan University of Science and Technology, Luoyang 471023, China
  • Received:2014-01-03 Online:2015-07-01 Published:2015-07-01

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Abstract: In order to effectively evaluate customer requirements in product planning, an analysis method was proposed by integrating rough set theory, DEMATEL method and Kano's model. First, the attribute importance principle of rough set theory is adopted to determine the fundamental importance of customer requirements. Second, considering the influence of the correlations between customer requirements, the fundamental importance of customer requirements is modified by DEMATEL method. Third, based on the competitive analysis of Kano's model, the adjustment function of importance rating is built, which integrates the customer demand category, competitive analysis and importance rating calculation. Finally, the weight vector, which reflects the final importance rating of the customer requirements, is obtained by normative approach. A case study of the development of new farm tractors demonstrates that the proposed analysis method is effective and feasible.

Key words: mechanical design, quality function deployment, customer requirements, rough set, DEMATEL, Kano model

CLC Number: 

  • TH122
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